Shipping policy

Delivery Timeframes

Delivery times vary depending on your location and the carrier used.

• Metro Areas: Typically 3–5 business days

• Regional & Rural Areas: Up to 10 business days

• Remote Locations: May take slightly longer depending on carrier availability

Please note that these timeframes are estimates. Once your order has been dispatched, delivery times are outside our control.

Order Tracking & Delivery Updates

If you would like to track your order or receive the latest delivery information, please contact us directly.

📧 Email: hello@emberandacre.com.au

Provide your order number and name, and our team will assist you with real‑time updates from our carriers.

Shipping Confirmation

Once your order has been packed and dispatched, you will receive a confirmation email. Tracking details will be included when available.

Delivery Issues

If your order is delayed, missing, or arrives damaged, please reach out to us as soon as possible so we can investigate with the carrier and resolve the issue promptly.

📧 hello@emberandacre.com.au